Real operations. Real numbers.
Every engagement starts by learning how a business actually runs. Here is what changed once it ran on systems instead of people.
A lead-gen agency that could never find its own history now asks a question and gets the exact answer, with the receipt.
Take the Stairs ran its client work through ClickUp and a growing CRM, rebuilding the same monthly task sets by hand for every account. Fathom recorded every meeting, but nothing could be pulled back out of it unless Adam remembered the exact call and the timestamp, so a proposal that got forgotten was gone for good. NVS mapped how the agency actually delivered and moved the whole operation onto Phantom, where the monthly setup now builds itself for every client, assigned and ready before anyone touches it. On top of it runs a retrieval system: Adam's own AI, Machu, answers a question like "what did NVS build this week, and what did it cost to deliver?" and hands back the exact answer with a link to the moment in the meeting it came from. Nothing slips anymore, and an agency that used to run on memory now runs on a system.
Quote from Adam pending approval.Adam · Take the Stairs
A catering operation that lost three hours to every order now loses none.
Saj Grill's catering demand was never the problem. Every order just cost about three hours of back-and-forth first: nailing down the details and the location, planning the prep, and scheduling extra staff to cover it. At roughly three hours an order, about thirteen orders were enough to fill an entire work week before the kitchen had cooked a thing. NVS mapped the whole catering workflow, procedurized every step, and rebuilt it as one self-running pipeline on Phantom, so intake, confirmation, prep scheduling, staffing, delivery, and follow-up all became automatic. Now the same order that used to eat three hours of staff time takes none, and the ceiling that capped them at a work-week's worth of orders is simply gone.
Quote from the general manager pending.General Manager · Saj Grill, Iowa City
per order
The studio runs on its own product, and any part of it flips to fully automatic on demand.
It would be absurd for an automation studio to run itself by hand, so NVS does not. Client intake, email, meeting transcripts, error handling, health monitoring, the calendar on this site, and Nova, the studio's own AI, all run as modules on Phantom. What makes it unusual is that every module stands on its own, so any function can be switched to fully automatic without unpicking the rest. At any moment the whole operation can be handed to automation, which means the week's work is a choice, not an obligation. One click routes every incoming meeting to a sales rep, with no handoff and no messages, and the studio keeps running either way.
At any moment, I can put everything on automation and focus on what drives the needle.Andrew Mersch · Founder, NVS Automate