// Case Studies
Real businesses.
Real results.
Every engagement starts with understanding your operations inside and out. Here's how we've turned chaos into clockwork for real clients.
Saj Grill — Iowa City, IA
From maxing out at 3 catering orders to effortlessly managing 11 — without adding staff or stress.
Finding the breaking point
Saj Grill is a beloved restaurant in Iowa City with a growing catering arm. The problem wasn't demand — it was capacity. Through our discovery process, we mapped every step of their catering workflow and identified their threshold: the team could only handle 3 active catering orders at any given time before things started falling through the cracks. Order details got lost, prep timelines overlapped, and communication between front-of-house and kitchen broke down. Three orders was the ceiling.
Turning tribal knowledge into process
Before building any automations, we procedurized every part of the catering operation. Every task the team was doing from memory — confirming orders, scheduling prep, coordinating delivery windows, following up with clients — got documented, sequenced, and assigned clear ownership. We didn't just write it down. We stress-tested the procedures against real order scenarios until every edge case had a defined path. The goal: make the process work on paper before making it work in software.
Building the system
With the procedures locked in, we engineered a complete automation system — a coordinated set of workflows all working toward one goal: removing the manual bottlenecks that created the 3-order ceiling. Order intake, confirmation sequences, prep scheduling, team notifications, delivery coordination, and client follow-ups all became automated touchpoints. The team went from juggling spreadsheets and text threads to a single, self-running pipeline that handled everything from the moment a catering inquiry came in to the post-delivery check-in.
11 orders, zero stress
After deployment, Saj Grill didn't just improve — they blew past their old limits. The team recently booked and fulfilled 11 concurrent catering orders without feeling any of the stress that used to come with managing just 3. No extra hires. No overtime. No chaos. The system handles the coordination, and the team focuses on what they do best: making incredible food.
3x capacity wasn't the goal. It was the floor.
By procedurizing first and automating second, Saj Grill didn't just scale their catering — they removed the ceiling entirely. The system grows with them.
"We went from maxing out at 3 catering orders to handling 11 without breaking a sweat. NVS didn't just automate our process — they gave us a process worth automating."— Saj Grill, Iowa City, IA
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